Outpatients

Our booking centre will contact you to make an appointment via:

• text message if you have a mobile phone
• phone call to your home phone number
• letter if you don’t have a contact number.

You will then receive a letter with the appointment details at your home address; you will need to bring this letter with you to your appointment.

We will send you an appointment reminder via text message the day before your appointment.

We recommend you arrive at the outpatient clinic approximately 15 minutes before your appointment time.

When you arrive, please attend the check-in desk to let us know that you have arrived.

You can then take a seat and wait for you name to be called.

At the end of your appointment, please ensure you check out at reception. If you require another appointment the receptionist will book your review appointment if required.

If your doctor decides you require surgery, you may be added to the elective surgery wait list. We will send you a letter to confirm you are on the elective surgery wait list.

We will send you a letter confirming your appointment. This letter will include what documentation you will need to bring to your appointment.

Please bring the following with you to any Outpatient appointment:

• your appointment letter
• any relevant test results, medical reports or scans (X-rays, bone scans or ultrasounds) related to your treatment
• a list of your current medications, including vitamins
• your Medicare Card, Pension Card, or any other concession cards
• your doctor’s address and phone number (if you have changed your doctor recently)
• something to read while you wait, in case there are delays.

Please present to the Outpatient clinic prior to your scheduled appointment time to ensure that you can be seen as quickly as possible.

If your circumstances change and you are no longer able to attend a scheduled appointment you must advise the Outpatients Department as soon as possible by phoning (07) 4744 4444. This will allow the department to not only reschedule your appointment but also provide us with the opportunity to offer the appointment which you cannot attend to another patient.

Please be aware that, if you do not attend a scheduled appointment without providing adequate prior notice, you may be removed from the Outpatient Waiting List.

If you cannot keep your appointment:

• in some cases, the appointment can be rebooked
• you may be removed from the waiting list, transferring care to your general practitioner. You will need a new referral to access the waitlist.