In a step towards enhancing patient care and inclusivity, the North West Hospital and Health Service (North West HHS) proudly announces the launch of the Language Badge Program.

This initiative is designed to assist people who speak languages other than English feel welcomed and recognised.

The Language Badge Program does not replace the need for health staff to engage professional interpreters where appropriate, but it does increase the comfort level for patients and enhances the level of care.   

Staff members who speak multiple languages have the option to wear an additional badge indicating the other languages they are proficient in.

By easily identifying bilingual or multilingual staff at North West HHS facilities, patients can more readily receive the language support they need, facilitating better communication and understanding during their care.

Executive Director of People, Culture, and Planning, Sylvie Brdjanovic, emphasises the importance of the program.

“We value our staff and the skills and experience they bring, and this Language Badge Program is a testament to our commitment to creating a culturally inclusive environment,” said Ms Brdjanovic.

“By enabling our staff to display their language skills, we are breaking down communication barriers and ensuring that every patient receives the highest quality of care, we believe that a more inclusive healthcare environment benefits everyone.

“In our diverse community, language should never be a barrier to accessing healthcare, so this initiative not only supports our non-English speaking patients, but it also enriches the cultural competency of our staff.”

Anu Augustine, a nurse manager in the workforce unit, is one of many staff who signed up immediately for the program based on her personal experience.

“In 2022 my mother was visiting from overseas when suddenly she became very ill requiring urgent medical attention and unfortunately, I had to stay home as I have young children,” Ms Augustine said.

“It was a very anxious time for her, despite the nursing staff being fantastic with their treatment, my mother struggled to understand what they were saying leading her to be lonely, confused and upset.

“I think this language badge program is a fantastic idea because patients can have a friendly staff member by their side who is experienced in the healthcare environment and can explain everything in their native tongue, easing anxiety and improving health outcomes.”

The Language Badge Program aims to foster a culturally inclusive environment for individuals from diverse linguistic backgrounds.

Employees who speak Aboriginal and Torres Strait Islander languages are also encouraged to be part of the program, with one employee speaking Creole (Far North Queensland) already volunteering.

This initiative underscores our commitment to providing equitable healthcare services to all members of our community.