Feedback

Compliments, Suggestions & Complaints

Patient feedback is essential for us to keep making improvements to our services and programs.  If you have a compliment, complaint or suggestion and would like to notify us, please contact us by phone / mail.

We make the following guarantees:

• Assist with any concerns you wish to raise about the care or service you have been provided.
• Refer your concerns to appropriate staff members, and keep you informed of the progress.
• Seek to address and resolve your concerns and provide advice.
• We will convey your appreciation to staff and advise them of any aspects of your care and treatment you found to be of an exceptional standard. 

Complaints Management

As a patient of the North West Hospital and Health Service, your rights are very important to us, and we will take your feedback with seriousness and respect.

We recommend that you give your feedback to a member of staff at the time of your service.
If you remain unhappy with the response you receive, you can choose to make a formal complaint with our service.  Complaints can be made by contacting us via the details listed on this page.

Staff will acknowledge your concerns within five (5) days or contact you for further information. If you have raised an issue requiring an investigation, you should receive a feedback letter within 35 days.

While every effort is made to complete investigations within this time frame, for complex matters it may extend beyond 35 days.

If you are not satisfied with the outcome of your complaint you have the option of also contacting the Office of the Health Ombudsman

Please contact us if you would like to provide feedback:

Consumer Liaison Officer

30 Camooweal Street 

Po Box 27, Mount Isa, QLD, 4825

Phone: 07 4744 7115

Email: NWHHSCLO@health.qld.gov.au